Buzz Neons Returns Policy

At Buzz Neons, we want you to be completely satisfied with your neon sign purchase. If for any reason you need to return or exchange your product, please review our Returns Policy below:

1. Eligibility for Returns:

• You are eligible for a return within 30 days of receiving your neon sign.
• To be eligible, the item must be in its original condition, unused, and in the same packaging.

2. Initiate the Return:

• To start the return process, please contact our Customer Support team at [support@buzzneons.com.au].
• Provide your order number and a brief reason for the return. Our team will guide you through the process.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the item received was damaged or defective.
• We recommend using a trackable shipping service for your return to ensure it arrives safely.

4. Inspection and Approval:

• Once we receive your return, our team will inspect the item for any damage or signs of use.
• If the return meets our criteria, we will process your refund or exchange.

5. Refunds:

• Refunds will be issued to the original payment method within [X] business days after approval.
• Please note that it may take additional time for your bank or credit card company to process the refund.

6. Exchanges:

• If you’d like to exchange your neon sign for a different design, please inform our Customer Support team.
• Exchanges are subject to availability. We will guide you through the exchange process.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with clear photos of the issue.
• We will arrange for a replacement or a refund, depending on your preference.

8. Custom Neon Signs:

• Please note that custom neon signs are non-returnable unless they arrive damaged or defective.
• We will work closely with you to address any issues with custom orders.

9. Restocking Fee:

• In some cases, a restocking fee may apply. Our Customer Support team will provide details if applicable.

10. Contact Information:

• For any questions or concerns regarding returns, please contact our Customer Support team at [support@buzzneons.com.au].

Buzz Neons reserves the right to amend this Returns Policy as needed. Please review it periodically for any updates. Thank you for choosing Buzz Neons, and we appreciate your business!